Oliplife Baby Boutique Sales Policy

Effective Date: November 23, 2024
Welcome to Oliplife Baby Boutique!
Hotline: (414) 464-8684
Address: 9913 W Lisbon Ave, Milwaukee, Wisconsin
Website: www.oliplife.com
Email: [email protected]

At Oliplife Baby Boutique, we are dedicated to providing high-quality, stylish, and comfortable newborn apparel to parents and caregivers. This Sales Policy outlines the terms and conditions that govern purchases made through our boutique and website, ensuring a seamless shopping experience for our valued customers.

1. Product Availability and Descriptions

We strive to maintain accurate and up-to-date information about our products. However, the availability of items is subject to change without prior notice.

  • Product Descriptions: Each product is described with as much detail as possible, including size, material, color, and special features. Images provided are for illustrative purposes and may vary slightly from the actual product due to screen settings and lighting.

  • Stock Levels: Our inventory is carefully monitored. In the rare event that an item becomes unavailable after purchase, we will notify you promptly and provide options for substitution, backorders, or refunds.

  • Customization Requests: Customization options (e.g., personalized baby clothing) may be available for select products. These requests may require additional time and incur extra charges.

2. Pricing and Payment Policies

Transparency in pricing is a cornerstone of our business practices.

  • Pricing: All prices listed on www.oliplife.com are in USD and inclusive of applicable taxes unless otherwise stated. Prices are subject to change at any time without notice but will be honored as displayed at the time of purchase.

  • Payment Methods: We accept a variety of payment methods, including:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

    • PayPal

    • Apple Pay and Google Pay

    • Gift Cards (when applicable)

  • Secure Transactions: All transactions on our website are encrypted using SSL technology to protect your sensitive information.

  • Payment Authorization: Orders will only be processed upon successful payment authorization. In case of any payment-related issues, our customer service team will assist you in resolving them.

3. Order Processing and Shipping

We aim to deliver your orders quickly and efficiently.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation detailing your purchase. Please review the details and contact us immediately for corrections.

  • Processing Time: Standard processing times are 1-3 business days. Custom or pre-order items may require additional processing time, which will be specified on the product page.

  • Shipping Options:

    • Standard Shipping: Delivery within 5-7 business days.

    • Expedited Shipping: Delivery within 2-3 business days.

    • International Shipping: Delivery timelines vary by destination.

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Tracking: A tracking number will be provided once your order is shipped, allowing you to monitor its progress in real-time.

  • Lost or Delayed Shipments: If your package is delayed or lost, please contact us at [email protected] for assistance. We will work with the carrier to resolve the issue.

4. Order Modifications and Cancellations

We understand that changes may sometimes be necessary.

  • Modifications: Requests to modify orders (e.g., changing sizes or adding items) can be accommodated within 24 hours of purchase, provided the order has not yet been processed.

  • Cancellations: Orders can be canceled within 24 hours of placement without penalty. After this period, cancellation requests may not be accepted if the order has already been processed or shipped.

  • How to Modify or Cancel: Contact our customer service team via email ([email protected]) or phone ((414) 464-8684) with your order details.

5. Return and Exchange Policy

Your satisfaction is our priority. For detailed information, please review our Return and Exchange Policy.

  • Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.

  • Timeframe: Returns and exchanges must be initiated within 30 days of delivery.

  • Refunds: Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.

  • Exclusions: Final sale items, custom orders, and gift cards are non-refundable.

  • How to Initiate a Return/Exchange: Submit a request through our website or contact us at [email protected].

6. Promotions and Discounts

We frequently offer promotions to provide value to our customers.

  • Coupon Codes: Coupon codes must be applied at checkout and cannot be combined with other offers unless explicitly stated.

  • Limited-Time Offers: All promotions are valid for the specified period only and are subject to availability.

  • Price Adjustments: Price adjustments for items purchased before a sale or promotion are not permitted.

7. Customer Support and Complaints

We value your feedback and are here to assist you.

  • Contact Us: For inquiries or concerns, reach out to us via:

  • Complaint Resolution: Our goal is to resolve complaints within 5 business days. If additional time is needed, we will keep you informed throughout the process.

8. Terms of Sale

By placing an order with Oliplife Baby Boutique, you agree to the following terms:

  • Accuracy of Information: You are responsible for providing accurate and complete information during checkout. We are not liable for errors caused by incorrect details provided by the customer.

  • Force Majeure: We are not responsible for delays or failures caused by circumstances beyond our control, such as natural disasters or transportation disruptions.

  • Acceptance of Terms: Completion of a purchase constitutes acceptance of this Sales Policy.

9. Policy Updates

This Sales Policy is effective as of November 23, 2024. We reserve the right to update or modify this policy at any time. Changes will be posted on our website (www.oliplife.com) with the effective date.

Thank you for choosing Oliplife Baby Boutique for your newborn clothing needs. We are committed to providing you with exceptional products and service. If you have any questions about this policy, please don’t hesitate to contact us.